Shipping policy
Here’s a Shipping Policy template tailored for Arcade Avenue and based on the style of the provided policy:
Shipping Policy
OVERVIEW
This Shipping Policy outlines the terms and conditions governing the shipment of orders placed through Arcade Avenue (“we,” “us,” or “our”). By placing an order on our website, you agree to this Shipping Policy, which forms part of our Terms of Service.
We are committed to delivering your order promptly and securely. For any questions about shipping, you can contact us at info@arcadeavenue.shop.
ORDER PROCESSING TIME
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has shipped.
- During high-demand periods (e.g., holidays, promotions), processing times may take longer.
SHIPPING RATES & ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping (Netherlands):
- Standard Shipping: €4.95 (Estimated delivery: 2–5 business days)
- Expedited Shipping: €12.95 (Estimated delivery: 1–2 business days)
International Shipping:
- Rates vary by region and will be calculated at checkout.
Estimated delivery: 7–14 business days.
Please note: International shipments may be subject to additional customs fees or import duties, which are the responsibility of the customer.
DELIVERY TIMEFRAME
The estimated delivery timeframe depends on the shipping method selected and your location. Delivery times are estimates and may vary due to factors such as carrier delays, customs processing, or holidays.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. Use this number to track your package via the carrier's website.
FAILED DELIVERIES & WRONG ADDRESSES
- Incorrect Shipping Information: Arcade Avenue is not responsible for delivery issues due to incorrect or incomplete address information. Please double-check your address before placing an order.
- Failed Deliveries: If your package is returned due to a failed delivery attempt, you may be responsible for additional shipping charges to resend the item.
DAMAGED OR LOST PACKAGES
If your package arrives damaged or does not arrive within the expected timeframe:
- Contact us at support@arcadeavenue.shop with your order details.
- We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
SHIPPING RESTRICTIONS
Some products may not be eligible for shipment to specific regions due to local regulations. You will be notified at checkout if an item cannot be shipped to your address.
CUSTOMS, DUTIES & TAXES
For international orders, customs duties and taxes may apply and are the responsibility of the customer. Arcade Avenue is not liable for any delays caused by customs processes.
CHANGES TO THIS POLICY
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.
CONTACT US
For any questions or concerns about shipping, feel free to reach out:
📧 Email: info@arcadeavenue.shop
📍 Address: Weverstede 135, Nieuwegein, 3431JS, Netherlands